Frequently Asked Questions

1. What is PM2.5?
   To put it simply, it is a measurement of PM (Particulate Matter) in the air that is smaller than 2.5 micrometers. Human hair is about 75 micrometers in diameter, so even the largest PM2.5 particle is 30 times smaller than that! Particulate matter contains microscopic solids or liquid droplets that are so small that they can be inhaled and cause serious health problems. Particulates smaller than 2.5 micrometers can go deep inside the lungs and into the bloodstream. Please note, a common misconception is that PM2.5 is a count of particles in the air or a dust detector but it is not. Please read our blog post below for more information: What is PM2.5?
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2. How many square feet will the air purifiers cover?
   The square footage ratings are listed on each air purifier's product description. Please note that manufacturers will claim different ratings but do not list what criteria they are using. We base our air purifier ratings on 8 ft ceilings and 4 air changes per hour unless otherwise stated.
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3. Can you choose to power the UV light without the ionizer being on?

   Yes, the UV light and ionizer can be controlled independently on all of our models. They can both be on or off, UV light on / ionizer off, or UV light off / ionizer on.

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4. How long is your warranty?
   We offer a 1 year warranty on all our products from the date of purchase. Please refer to the manual for terms and conditions.
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5. Do you have a copy of the manual for my model?
   Please visit the product page for your product and click on the "Manual" tab to view the manual. If you have an older model we no longer carry, please contact us.
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Latest Questions

1. What does the ionizer do?
   The ionizer produces negative ions that attract and attach smaller particles together to make them heavy and fall to the ground. The benefit of this is that falling to the ground is better than being breathed in but the downside is there will be an increase of dust on furniture and surroundings.
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2. Do you have a printed catalog?
   We do not offer a print catalog but all items we carry are listed on our website and updated daily
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3. Do you ship internationally?
   We currently only ship to the US and Canada.
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4. Do you ship to APO/FPO addresses?
   We currently do not ship to APO or FPO addresses.
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5. Do you accept checks or money orders?
   We do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express and Paypal.
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6. What is your return or exchange policy?
   Please refer to the Shipping and Returns page for our return/exchange policy.
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7. When will my order arrive?

   For USPS first class and priority, it will usually arrive in 1-3 business days but it is not guaranteed.

   For UPS Ground, it will usually arrive in 1-5 business days. UPS will deliver Monday-Friday. Please refer to the chart below for ground delivery times.

   For UPS express shipments, depending on the service chosen it will arrive in 1-3 business days. UPS express shipments are only delivered Monday-Friday; we do not offer Saturday delivery service. If you are not sure please Contact Us to get the exact date of arrival.

   

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8. Does InvisiClean store credit cards for subscribe & save?

   No. InvisiClean does not store any credit card information on our servers. All information is stored on our credit card processor's side and only a token is stored on our website as a reference. We take security seriously and we do not even temporarily store your credit card information on our servers. All credit card information submitted on our website is secure and submitted directly to our processor.

   We guarantee that every order you place with us is safe and you will never have to pay for any unauthorized purchases from our site.

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